Complaints/feedback more here

 For PRIVACY STATEMENT. LETTINGS please read below. 

WELLBANK IS COMMITTED TO RESPECTING AND PROTECTING YOUR PRIVACY.

Updated Dec 2018.

This Privacy Policy explains why we collect personal information about our clients (i.e. tenants, Landlords), website visitors, and people (trades men, 3rd parties etc.) who contact or interact with us including visits to our offices, social media platforms and how we use it.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to us or use our website. For questions or queries relating to this Privacy Policy, please contact us via the contact us form or on 01706218835

About US 

Wellbank Property & Financial, Wellbank Estates are trading names of Wellbank Financial 110 Manchester road Haslingden Rosendale Lancashire.BB4 6NP 01706218835. Data protection officer. Dawan Alom.

We are members of the property redress scheme (PRS) and Members of the Deposit protection Scheme (DPS).

In Brief we have been in business for over 17 years, starting out offering just mortgages naturally expanded into other property related aspects including Insurance and dedicated Lettings service. Our mortgages privacy notice will be sent out to you upon mortgage related enquiries. 

TYPES OF INFORMATION WE COLLECT AND WHY.

We may collect information about you from a variety of sources . The purpose of gathering the information is to help us administer, manage, oversee and execute our services to you the best we can.

Typical INFORMATION gathered INCLUDE  and NOT limited to (Proof where appropriate)

  • Name, Email, Address, Telephone, Date of birth, income details, Emergency contact, guarantor details

  • ID, Residency, Bank statements, income and proof of ownership

  • Documents required by law such as a gas safety certificate/right to rent etc.

  • Username and password for use of our online content where applicable.

  • Payment information (such as a credit card) and bank account details

  • References from existing landlords, employers

HOW WE WILL USE/SHARE THIS INFORMATION. WE WILL NOT SELL OR RENT YOUR INFORMATION TO THIRD PARTIES.

WE will use the information gathered and share your information for the purposes of completing tasks and providing services to you including and not limited to.

  • Marketing inc To Let board, online portals, and other medium we see fit to obtain wide exposure of the property
  • The tenancy, conduct viewings draw up appropriate contracts and manage them.
  • We may pass/share your information to third party service providers (we disclose only the personal information that is necessary to deliver their service), including but not limited to:
  • Business partners, suppliers and sub-contractors working. This includes credit referencing companies, Debt collection agencies, trade’s men, online marketing of the property.
  • In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for example to prevent fraud or for compliance with a legal obligation, or in order to protect vital interests you, relevant persons, or for the property, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

HOW WE WILL STORE YOUR INFORMATION AND FOR HOW LONG

  • We will retain your personal data for different periods depending on the service you have chosen to use us for, For example let only or full management. The period may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.
  • We will store your data electronically and on cloud servers sometimes with a third party organisation such as a referencing agency based in the UK any hard copies will kept in filing cabinets with lock and operation all the time. Data will be deleted where consent is withdrawn, purpose of the data is no longer valid or the data is no longer up to date.

YOUR RIGHTS AND ACCESS AND HOW TO COMPLAIN

ADDITIONAL MARKETING.

When executing our services we will make contact with you at relevant times to offer other additional services such as tenancy Insurance/landlord insurance quotes or utility provider’s quotes. In addition we would like to contact you for other services we provide we will ensure we obtain your consent first by contacting you for this purposes.

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Complaints. LETTINGS

Wellbank takes complaints and feedback seriously and will work hard to resolve any complaints received as quickly as possibleAs such our complaints procedure is structured with 3 steps.

So if any issues arise please follow the simple 3 step process.

1. Speak to us about it

In the first instance, we ask that you first raise the issues verbally with the Manager or the person you are dealing with at the moment, or call the office on 01706218835 and let us see if we can adress the matter.

 2. Not Resolved- Write to the complaints manager or email us.     

Please write to the complaints manager. Dawan Alom at the address 110 Manchester Road Haslingden BB4 6NP. Or you may Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

This complaint will also be acknowledged within 5 working days of receipt and an investigation undertaken.

  • A formal written response will be sent to you within 10 working days.
  • After the investigation, a written statement expressing with our final view will be sent to you.

This letter, with our final view will confirm that you are entitled if dissatisfied to refer the matter to the property redress scheme of which we are a member of.

3. Not resolved- Sorry this has got this far.....

Wellbank are members with the property redress scheme (PRS), The PRS are an independent redress scheme that assists with the resolution of consumer complaints not satisfactorily resolved between the parties. Further details can be found  on https://www.theprs.co.uk/consumer/how-it-works

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