Complaints. LETTINGS

Wellbank takes complaints and feedback seriously and will work hard to resolve any complaints received as quickly as possibleAs such our complaints procedure is structured with 3 steps.

So if any issues arise please follow the simple 3 step process.

1. Speak to us about it

In the first instance, we ask that you first raise the issues verbally with the Manager or the person you are dealing with at the moment, or call the office on 01706218835 and let us see if we can adress the matter.

 2. Not Resolved- Write to the complaints manager or email us.     

Please write to the complaints manager. Dawan Alom at the address 110 Manchester Road Haslingden BB4 6NP. Or you may Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

This complaint will also be acknowledged within 5 working days of receipt and an investigation undertaken.

  • A formal written response will be sent to you within 10 working days.
  • After the investigation, a written statement expressing with our final view will be sent to you.

This letter, with our final view will confirm that you are entitled if dissatisfied to refer the matter to the property redress scheme of which we are a member of.

3. Not resolved- Sorry this has got this far.....

Wellbank are members with the property redress scheme (PRS), The PRS are an independent redress scheme that assists with the resolution of consumer complaints not satisfactorily resolved between the parties. Further details can be found  on https://www.theprs.co.uk/consumer/how-it-works